I’ve spent years watching repair operations run under pressure, and recently decided to test an assumption with two quick industry polls.
Not execution.
Not QA.
Not technician capability.
More than half pointed to parts sourcing during repair.
When I asked why, the results showed something even more interesting: there wasn’t one cause. Approvals, inventory visibility, and cert uncertainty all landed almost evenly — meaning the real problem isn’t a single process.
It’s how processes connect.
Repairs often stall because sourcing lives outside the work itself — spread across emails, approvals, and systems that don’t move together.
I pulled the insights into a short article explaining:
What the data really says
Why vendor speed isn’t the main issue
How workflow architecture shapes repair velocity
And what changes when sourcing happens inside the work order
The core takeaway:
Speed doesn’t come from pushing teams harder — it comes from removing friction between decisions.
Here’s the article: here!.
Would love your perspective after you read it.
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Until next week,
Ralph
